CATERING POLICIES

ORDERING HOURS

We take orders from 8:00 am - 4:00 pm Monday to Fridays (excluding statutory holidays).

A minimum of 48 hour notice is required for all catering orders.

Monday orders must be placed by 12:00 pm on the previous Thursday.

 

DELIVERY HOURS

We deliver 6 days per week, Monday through Saturday.

Minimum orders of $500 apply on Saturday. Delivery fees apply on Saturday.

Please enquire for Sunday deliveries.

 

DELIVERY FEES

Our delivery fees vary according to location and time.

Our standard delivery fee is $15 within the Downtown Vancouver core area during regular business hours. Deliveries to Burnaby and other Vancouver areas are $25.

Please enquire if you require deliveries outside of Vancouver and Burnaby.

MINIMUM ORDERS

Our minimum order for delivery is $75 in the Downtown core and adjacent area.

For orders less than this $75 minimum, the delivery charge is $20.​​

 

PICK UP SERVICE

We will make arrangements to pick up catering equipment within 48 hours of your delivery free of charge, if you require a same day pick up before 1:30 pm, a $20 fee applies. If you require a same day pickup up until 4:00 pm, a $50 fee applies and until 6:00 pm, a $100 fee applies.
 

PAPER SERVICE​​

Our deliveries include disposable paper supplies for a small fee of $0.55 per person (eg; plates, napkins and cutlery); all of our paper supplies are made from recycled materials and are 100% biodegradable.

Please let us know at the time of ordering if you do not require serving supplies.

ORDERING, CANCELLATION & PAYMENT POLICY

Order Cut Off - A minimum of 48 hour notice is required for all catering orders. Monday orders must be placed by 12:00 pm on the previous Thursday.

Order Changes & Add Ons - We will do our best to accommodate your last minute changes and add ons. Any last minute request will be charged an additional 50% of the menu item price.

Cancellation - We ask that any changes or cancellations to existing catering orders be received by 10 am the business day prior to your delivery. If this is a staffed event, all changes must be finalized 3 business days before your event. Any cancellations with fewer than 3 business days are subject to applicable service charges. We require a 40% deposit once your event has been confirmed, full payment is due 15 days from the date of your event.

EVENT STAFF

Event staff are charged based on a minimum of 4 hours per Social Crust staff member

- an additional hour will be charged for driving to the event.

Overtime charges will be applied for any Social Crust staff working over 8 hours.

Servers/Bartenders - $25 per hour

Chef on Site - $25 per hour

Event Supervisor - $30 per Hour


 

GRATUITIES

A standard 18% gratuity fee will be applied to any catered event that includes event staff.

This gratuity charge is applied to food and drink only.

RENTALS

We are happy to arrange rentals for your event. Charges will be applied for any damaged or missing items.

© 2018 by Social Crust Cafe & Catering